Effective and very helpful, Now began to dominate the Business World Chatbot

The evolution of artificial intelligence is currently undergoing a full turnaround aka ride-ride leaves. Chatbots is just one big wave of faint spark progress.

Right now, the number of users like messaging application: WhatsApp, Slack, Skype and others skyrocketed. Even Facebook Messenger himself is known to have more than 1.2 billion users each month.

Because of the rapid spread of the messenger application, a virtual chat that can mimic human conversation to complete various tasks has become increasingly sought after.

BOT WeChat China is one example of the latter. This application can arrange medical appointments, call a taxi, send money to friends, checking in for a flight and many more other things that can be done.

Online Chatbots indeed has many advantages, such as: save time and effort (effort) by automating customer support.

Gartner is even predicted that by the year 2020, more than 85% customer interaction will be handled instead by a human, but rather a robot or artificial intelligence.

However, the opportunities provided by this chatbot system is indeed far beyond than just giving a response to customer questions.

They can also be used to do other business tasks, such as gathering information about users, helping to arrange meetings and reduce overhead costs.

With all the advantages of its own, it is not surprising if the market size chatbot grows exponentially, especially in the business sector.

In retrospect, it's actually not that easy to create an interactive agent which is really to be trusted by the user. Which is why IM bot couldn't replace all types of work, such as the courier doctor and author.

In this article, instead of discussing the future of chatbots, we will give you information about a short trip chatbots, how they work, how they can be used and how hard it is to make or create they own a.

For What Exactly The Chatbot Was Used?

According to the Oxford Dictionary, the chatbot is:

"A computer program designed to simulate a conversation with human users, primarily through the internet."

This is an Assistant who could communicate with us through a text message, an integrated virtual companion to the website, application or instant messenger, which helps entrepreneurs to be closer to the customers. BOT (computer program) as it is an automatic system of communication with the user.

Why business activities require chatbots?

There are several reasons why chatbots are urgently needed in the business world, for example, to complete daily tasks (routine), as well as helping perform the action processing multiple requests simultaneously (at the same time) from customers.

Not only that, but the speed of processing the user's request with chatbots is also superb, so it is very helpful to get customer loyalty.

In addition to the business people, consumers were also exposed to splashes of any benefits from this chatbot. It's what makes them become increasingly interested in the technology on this one.

A study presented at an International Conference on Internet Science in November 2017 has identified reasons why people prefer and choose to interact with chatbots.

And according to this study, the main factors that motivate people to use the chatbots are as follows:

Productivity: Chatbots provide assistance or access to information more quickly and efficiently.

Entertainment: Chatbots entertain people by giving them tips cute, they also help kill time when users do not have anything to do.

The social and relational factors: fuel Conversion Chatbots, which increases the social experience. Chat with bots also helps to avoid a sense of loneliness, giving a chance to talk without being judged and improving speaking skills.

Curiosity: Something new like chatbots will usually trigger curiosity. This will make people want to explore their abilities and try something new. See History Of Chatbots

When is the first time this chatbot found?

BOT conversation was first written in America in 1966 and implemented by Joseph Weizenbaum, who is a computer scientist from the Massachusetts Institute of Technology (MIT) and was named Eliza.

This chatbot was originally misleading or often misrepresented. So authenticly communicate with him.

In the early 90’s, the Turing test, which allows the determination of the possibility of computer thought began to be developed. It consists of the following: someone will speak to people and computers.

The goal is to find out who the opponents of speech, whether it's a person or a machine. The test is done in our time and many a conversation successfully overcome.

Types Of Chatbots

As for the types of chatbots usually depends on how the bot is programmed. In General, we can divide them into two large groups, such as a bot that works according to the command of the already prepared (simple chat) and bots who are trained or untrained (chatbot smarts or sophisticated.).

A simple Chatbot to function based on keywords that are written before they understand. Each command must be written by the developer separately, by using regular expressions or other string analysis form.

If a user asks a question without using a predefined keyword, then the robots will not be able to understand the question. Robot or machine will only respond with messages like "sorry, I don't understand".

While smart chatbots will generally rely on artificial intelligence when they communicate with the user. Instead of giving the answer that has been prepared before, this robot will instead respond with adequate advice about the topic.

In addition, all the words said by the customer were chronicled for processing later. But unfortunately, report Forester, that "The State of Chatbots" suggests that artificial intelligence turned out to be a great magic and is not yet ready to produce an extraordinary experience for the user himself.

Instead, these objects are still in need of major improvements:

"The developers and designers of the chat (chat) is a gardener. They should train the chatbots and train their growth through an ongoing correction, but in a way that gently. The designers also had to beg, move and ask the customer to build a substandard experience during the process is done. This learning will be really slow ".

Most Popular Chatbot

There are various search engines to the bot if you want to find them, such as Chatbottle, Thereisabotforthat, and Botlist useful helps developers to inform users about the launch of the new talkbots.

These sites also provide a ranking of bots with various parameters, namely: the number of votes, user statistics, platforms, categories (travel, productivity, social interaction, e-commerce, entertainment, news, and others). They are showing more than three and a half thousand bots for Facebook Messenger, Slack, Skype, and Kik.

Through a search engine chatbot, you can find interesting applications in each category, e.g. chatbot best for Facebook Messenger is a Poncho.

This bot will send you your personal weather forecasts with a joke or a funny meme, which will make it look more like a friend than a meteorological weather reporting service without a soul.

What Are The Chatbots Can Do?

Good company stub or smart companies, now both have been combining interactive agent into their daily operations, such as to communicate with customers and run a sales process.

As for some of the things or the work that can be helped by this Chatbots, among others:

1. Improve customer service. (Customer Service)

This bot is the best option for those who do not want its customers to:

Waiting for an answer to operators, such as "stay connected on the phone, your call is very important to us."This kind of thing is extremely annoying for the customer, isn't it so?

Looking for answers in the FAQ. Please be aware that not all users have the time to join the dozens of pages of instructions.

2. Shorten the process of Shopping.

With the chatbots, you just need to be writing what you want, and the bot will send the information to the sales.

You do not need to be repeated several times "I need are the same, but with the metal button." In addition, the chatbot is also remembered your preferences and use this information when you come back.

3. Personalize communications.

Chatbot answers questions from specific visitors without having to display a long list of information. The more attention that is obtained by the customer, it will be also the greater its desire to buy something.

4. Improve Response Assessment.

Based on existing data, about 90% of the questions sent from Facebook business page remain unanswered. While the Chatbot responds 100% messages and converts more visitors into buyers.

5. Automate repetitive tasks

Most customers want to get the answers to the same question, such as: since when do you work? Where is your location? If you can do the delivery? In order not to write down the same answer every time, then make a chatbot. This will reduce the workload of your employees.

"I think the chatbots is the future of engagement between the fans and the brand." ~ Christina Milian

How Do I Build A Chatbot?

After reading various benefits or usefulness that can be given by this chatbot, do you feel interested to have it and use it for your business?

If so, here are some tips to help you get started. There are four (4) major stages that you must do, namely:

1. Determine your goal.

You can specify your goals by asking a number of questions, such as: what should be done by chatbot you later? Show us clearly the list of functions that need to be done by the chatbot.

2. Select the channel to interact with your customers.

Try to always be where your clients are and like to communicate. Be it on your own Web site, mobile applications, Facebook Messenger, WhatsApp or other messaging platforms.

3. Select how the creation.

There are two ways which you can choose one of them, among which are: using software bot chat them readymade or build a special bot from scratch.

4. Create, customize and launch

Describe algorithms. Database develop answers and test the work of the chatbot. Double check everything before the show your creations to the prospect.

Now let's take a closer look again at two approaches to creating chatbots which have been mentioned above:

Chatbot Created from scratch

If you are not a programmer, so to do this you need to hire a software development company because these methods require working with a specific code, the integration of the manual with the messengers and adjustments.

The advantages of the use of this approach, including

• Full compliance with your requirements
• Control over data received bots.
• Possibility to easily make corrections
• Best for chatbots is dealing with customers.
• This method may require a financial investment and a significant time.
• Using Platform Builder Chatbot
• You can make a chatbot with an assistance service that provides all the necessary features and integration. This could be a good option for the internal team serving the chatbot or your employees.

This option is associated with several disadvantages, including limited configuration and reliance on the services. Some of the popular platform to build chatbots are:

• Chatfuel
• Beep Boop
• ChattyPeople
• Botsify
• Smooch.io
• The Challenge Of Creating A Chatbot

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